By purchasing from this store, you have read and agreed to all the terms and conditions.
Refunds, Exchanges and more
We do not accept any returns, exchanges and cancellations.
But please contact me if there is a problem with your order.
Refunds will only be given on a case-by-case basis. Please contact me directly if there is a problem with your order.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Preorder pins take up to 4 months to be produced.
By purchasing these pins, you are aware of the extended period of time needed to fulfil the order.
If you purchase a preorder item with an in-stock item, your order will be fulfilled only when the preordered item is ready.
Please place another order for in-stock items if you are unable to wait for the preordered items.
If you decide to place another order and would like me to ship both orders together, please leave a note for first order at checkout.
You can save on shipping costs this way and I will refund any shipping overages!
- Singpost Standard Untracked shipping
By selecting this option, you are aware that your package does not have a tracking number or a receipt as this is posted directly into a mailbox. In the event of a lost package, there will be no replacements or refunds.
- Singpost Tracked shipping
By selecting this option, you are aware that your package will have a tracking number and a receipt.
This option is only shown to customers from the USA, Canada and Australia. Delivery is done via Singpost with full tracking and at an affordable rate. You are highly advised to go for this option for tracked shipping.
Shipping can sometimes take up to 8 weeks for the package to be delivered and 10 weeks for holiday period from the date of dispatch. Once these periods are over, the package will be considered lost.
- Packages with Tracked shipping or Epacket can either be replaced or refunded. Please contact me to discuss compensation.
- Packages with Standard Untracked shipping will not be replaced or refunded. You are highly advised to consider the tracked shipping option.
The time we need to prepare an order for dispatch varies. For details, see individual items. Orders will usually dispatch within 5-10 Business days (or about 2 weeks).
International Orders: Ships every 2nd and 4th weekend of the month
Local Singapore Orders: Ships within 10 business days
Estimated delivery times
North America: 1-3 weeks
Europe: 1-3 weeks
Australia, New Zealand and Oceania: 1-2 weeks
Asia Pacific: 1-2 weeks
I'll do my best to meet these delivery estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.